1. What is the Amenity Fee for?
A daily amenity fee of US$15 per night plus tax ($17.69 tax inclusive) will be collected directly from guests at check-in. Fee will include coffee in the lobby, daily newspaper, beach towels, beach toys, use of our business center, guest washer and dryer (including laundry soap) . Inclusions and rate subject to change.
2. Do I need to prepay for my reservation?
A prepayment may be required during the booking process for certain room packages and promotions. Kindly input your payment details upon creation of the room booking.
3. What are your payment types?
Our hotel accepts Visa, MasterCard, Discover Card, and American Express. All reservations require a valid credit card with expiration date at the time of booking. Government-issued photo identification and a credit card will be required at check-in for incidental charges. Cash/cheque will not be accepted as forms of payment.
4. Do you take pre-paid gift cards?
No, we do not accept pre-paid gift cards. We only accept credit/debit cards issued by major banks.
5. Can my parents/friends pay for my room?
As long as they are staying in the room, then yes, they may help pay for the room; otherwise, not without a signed credit card authorization form from the cardholder.
6. Can I pay for my room with one card and pay the amenity fee using a different card?
Yes, you may use more than one form of payment as long as they are major bank cards and in your name.
7. How do I modify or cancel my reservation?
You may contact our Reservations team directly at res@stayhotelwaikiki.com and they will be happy to assist you. Reservations must to be cancelled 72 hours prior to check-in to avoid a penalty. Late cancellation fees are non-refundable. Bookings confirmed on our "Pay Now & Save" program are non-cancellable and non-refundable.
8. When will I get my refund back?
Once a refund is processed, it may take up to 7-10 business days to receive it back in your account.
9. Are government taxes and service charges included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate.
10. What are the check-in, check-out times?
Check-in time: After 4.00pm (local time)
Check-out time: By 11.00am (local time)
11. Are early check-in and late check-out available?
Early check-in and late check-out are subject to availability (not guaranteed). Charges may apply.
12. What is the minimum age for check-in?
Minimum age for check-in is 21 years old. A photo identification is required. Guests aged 20 and below are required to be accompanied by a parent or guardian.
13. Can I request for special arrangement for my celebrations (birthdays, anniversaries, etc.)?
Yes, you may and we will do our best to make your celebratory stay a memorable one! Please email us at res@stayhotelwaikiki.com We look forward to celebrating your special occasions with us at the Stay Hotel Waikiki.